Kyle Petty is a SEM Account Executive at Dealer Product Services. Before working at DPS, Kyle was a Marketing Coordinator learning the in's and out's of multi-channel marketing. In his personal life, Kyle leads an active and healthy lifestyle, working out daily and eating healthy food. He also enjoys sports and attending live concerts. Da Bears!

Overcoming client objections in digital marketing

Client-Objections“Where is my ad?”

“What am I spending a thousand dollars a month on?”

“What is a good Click-Through Rate? Better yet, what is a “CTR?”

These are some of the most common questions and client objections that our PPC team, as well as our sales team, face every day. If you are not constantly living and breathing PPC, some of the questions that you might get from clients will not only confuse you, it will confuse them even more and cause a lack of confidence in your abilities to manage their media buy.

From my experience, working as a SEM Account Executive, I have had to answer almost every question in the book. But overcoming client objections is a common, sometimes uncomfortable, part of digital marketing. Since I have started working in digital marketing, there has not been one question or client objection that we have not been able to solve or provide a possible solution. Like every marketer, our goal is always to make sure that the client is happy and their confidence is unwavering. If they are not happy with their PPC campaign results, we will go back and revisit the type of goals that were set for the specific campaign. Every campaign is different when it comes to goals. This is one of the many discussions we consult towards when going over monthly reports with a client.

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